Privacy Policy

Privacy Policy for Laneigen

At Laneigen, we respect your privacy and are committed to protecting the personal information you share with us when using our website (hereinafter "the Site") or engaging with our care and makeup product-related services. This Privacy Policy explains what personal information we collect, how we use, store, and protect it, and your rights regarding your information. By accessing or using the Site, you agree to the terms of this Privacy Policy.
  1. Information We Collect
We collect personal information to provide and improve our services, process orders, and enhance your shopping experience. The information we collect falls into two categories:
1.1 Personal Information You Voluntarily Provide:
  • Order & Account Information: When you place an order, create an account, or subscribe to our updates, we may collect your full name, email address (e.g., the one used for communications at [email protected]), phone number, shipping address, billing address, and payment details (e.g., credit card information—note: we do not store full payment details; these are processed securely by our authorized payment partners).
  • Communication Information: When you contact our customer service team (via email or other channels), we collect your inquiry content, conversation history, and any additional information you provide to resolve your concerns (e.g., order numbers, product details related to care and makeup items).
  • Subscription Information: If you sign up for our newsletter or promotional updates, we collect your email address to send you product news, offers, and beauty tips (you may unsubscribe at any time).
1.2 Automatically Collected Information:
  • Usage & Device Data: When you browse the Site, we may automatically collect information such as your IP address, browser type, operating system, device model, pages visited, time spent on the Site, and referral source. This data helps us analyze user behavior, optimize the Site’s performance, and personalize your experience (e.g., recommending care or makeup products based on your browsing history).
  • Cookies & Similar Technologies: We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to track your interactions with the Site, remember your preferences (e.g., saved shipping addresses, preferred makeup shades), and improve site functionality. You can manage cookie settings through your browser, but disabling certain cookies may affect the Site’s performance.
  1. How We Use Your Information
We use your personal information only for legitimate purposes consistent with this Privacy Policy, including:
2.1 Processing Orders & Delivering Products: To fulfill your purchases of care and makeup products, process payments, arrange shipping (in line with our 1-3 day processing and 6-12 day delivery timelines), and send order confirmations, shipping updates, or refund notifications (for 5-10 day refund timelines).
2.2 Providing Customer Service: To respond to your inquiries, resolve issues (e.g., return requests for 60-day returns, delivery concerns), and provide support related to our products or services (e.g., answering questions about skincare ingredients or makeup shade matching).
2.3 Improving Our Services & Products: To analyze user feedback and usage data, identify trends, and enhance the Site’s functionality, product offerings (e.g., developing new care or makeup items based on customer preferences), and overall shopping experience.
2.4 Sending Marketing Communications: With your consent, we may send you promotional emails (e.g., discounts on makeup products, new skincare launches) or newsletters. You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or contacting us at [email protected].
2.5 Complying with Legal Obligations: To meet legal requirements, such as processing tax information, responding to regulatory requests, or addressing fraud prevention (e.g., verifying order details to prevent unauthorized transactions).
  1. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except in the following limited circumstances:
3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, such as:
  • Payment processors (to securely process payments in USD).
  • Shipping partners (to deliver your care and makeup products globally, in line with our free shipping policy).
  • IT service providers (to maintain the Site, store data, or provide customer support tools).
These providers are contractually obligated to protect your information and use it only to perform the services we request.
3.2 Legal Requirements: We may disclose your information if required by law (e.g., court order, government request) or to protect our rights, property, or safety, or the rights, property, or safety of others (e.g., investigating fraud or unauthorized access to the Site).
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, but the transferee will be bound by this Privacy Policy.
  1. How We Protect Your Information
We take reasonable and industry-standard measures to protect your personal information from unauthorized access, use, disclosure, or modification, including:
4.1 Secure Data Storage: We store your information on secure servers with encryption (e.g., SSL/TLS encryption for data transmitted between your device and the Site) and access controls (only authorized personnel can access your information).
4.2 Payment Security: Payment details are processed through PCI DSS-compliant payment gateways, ensuring your financial information is protected against unauthorized use.
4.3 Regular Security Reviews: We conduct regular audits and updates to our security systems to address emerging threats and maintain compliance with data protection standards.
Please note that no method of data transmission or storage is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.
  1. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example:
  • Order-Related Information: We retain order details (e.g., purchase history, shipping addresses) for as long as needed to process returns (60-day return window), issue refunds (5-10 day timeline), and comply with tax or legal obligations (typically 7 years).
  • Account Information: If you have an account, we retain your information until you request account deletion.
  • Marketing Information: We retain your email address for marketing purposes only until you unsubscribe or request removal.
Once your information is no longer needed, we securely delete or anonymize it to prevent identification.
  1. Your Rights Regarding Your Information
You have certain rights regarding your personal information, subject to applicable data protection laws. To exercise these rights, please contact us at [email protected]:
6.1 Access & Correction: You may request access to the personal information we hold about you, or ask to correct any inaccurate or incomplete data (e.g., updating your shipping address or phone number).
6.2 Erasure: You may request the deletion of your personal information, provided we are not required to retain it for legal or contractual purposes (e.g., we cannot delete order details if a return or refund is still pending).
6.3 Data Portability: You may request a copy of your personal information in a structured, machine-readable format (e.g., your order history) to transfer to another service provider.
6.4 Opt-Out of Marketing: You may opt out of receiving marketing communications at any time (as outlined in Section 2.4).
6.5 Withdraw Consent: If you provided consent for a specific use of your information (e.g., marketing), you may withdraw that consent at any time, though this will not affect the lawfulness of uses made before withdrawal.
We will respond to your request within a reasonable timeframe (typically 30 days) and may ask for verification to ensure the request is legitimate.
  1. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete that information.
  1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on the Site with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Site after the update takes effect constitutes acceptance of the revised policy.
  1. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our privacy team at:
We will respond to your inquiry within 1-2 business days and work to address your concerns promptly.