Terms of Use for Laneigen

Welcome to Laneigen’s website (hereinafter "the Site"), your destination for care and makeup products. These Terms of Use (hereinafter "Terms") govern your access to and use of the Site, including all content, features, services, and purchases available through the Site. By accessing or using the Site, you (hereinafter "User") agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, Refund Policy, and any other applicable policies referenced herein. If you do not agree to these Terms, please do not use the Site.

To use the Site and make purchases, you must:

If you are using the Site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "User" shall include such entity.

2.1 To access certain features of the Site (e.g., tracking orders, saving favorite products, viewing purchase history), you may create a user account. When creating an account, you must choose a secure password and keep it confidential. You are solely responsible for all activities conducted under your account, including any unauthorized use.

2.2 You agree to notify Laneigen immediately at [email protected] if you suspect any unauthorized access to or use of your account. Laneigen will not be liable for any loss or damage resulting from your failure to protect your account credentials.

2.3 Laneigen reserves the right to suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms (e.g., fraudulent activity, misuse of the Site, or failure to provide accurate information).

3.1 Permitted Use: You may use the Site solely for personal, non-commercial purposes, including browsing products, learning about care and makeup items, placing orders for personal use, and accessing customer service. You agree to use the Site in a manner that is lawful, respectful, and compliant with these Terms.

3.2 Prohibited Use: You shall not use the Site for any unlawful, fraudulent, or harmful purpose, including but not limited to:

4.1 All content on the Site—including but not limited to product images, descriptions, logos, brand names (e.g., "Laneigen"), text, videos, graphics, and software—is the exclusive property of Laneigen or its licensors, protected by intellectual property laws (e.g., copyright, trademark, patent laws) worldwide.

4.2 You may not copy, reproduce, distribute, modify, adapt, translate, display, perform, or create derivative works of any Site content without prior written permission from Laneigen. Unauthorized use of our intellectual property may result in legal action.

4.3 The "Laneigen" name and logo are registered trademarks of Laneigen. You shall not use these trademarks or any confusingly similar marks without explicit written consent.

5.1 Laneigen strives to provide accurate, up-to-date information about care and makeup products on the Site, including descriptions, ingredients, images, prices, and availability. However, we do not warrant that all information is error-free, complete, or current.

5.2 Product images on the Site are for illustrative purposes only—actual product appearance (e.g., color, texture, packaging) may vary slightly due to lighting, device display settings, or manufacturing updates.

5.3 Product availability is subject to change without notice. If a product you ordered is out of stock after order placement, we will notify you via email and issue a full refund in USD (per our Refund Policy, with 5-10 business days for processing).

5.4 Prices listed on the Site are in USD and are subject to change without prior notice. The price charged for your order will be the price displayed at the time of checkout, provided the order is accepted by Laneigen.

6.1 When you place an order on the Site, you are making an offer to purchase care and makeup products subject to these Terms and our Terms of Purchase. Laneigen reserves the right to accept or reject your order in our sole discretion (e.g., if product information is incorrect, payment is declined, or we suspect fraud).

6.2 You agree to provide accurate payment information when placing an order, and you authorize Laneigen (or our third-party payment processors) to charge the full order amount (including applicable taxes) to your selected payment method.

6.3 Order confirmation emails do not constitute acceptance of your order—we will send a separate shipping confirmation email once your order is processed and dispatched (typically within 1-3 business days), which signifies formal acceptance.

6.4 For details on shipping (including free global shipping and 6-12 day delivery timelines), returns (60-day window), and refunds (5-10 day processing), please refer to our Shipping Policy and Refund Policy.

7.1 To the maximum extent permitted by applicable law, Laneigen shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, including but not limited to:

7.2 Laneigen’s total liability to you for any claim related to the Site or your purchases shall not exceed the total amount you paid for the specific product or service giving rise to the claim.

7.3 This limitation of liability does not apply to damages caused by Laneigen’s gross negligence, willful misconduct, or failure to comply with applicable laws (e.g., product safety regulations).

You agree to indemnify, defend, and hold harmless Laneigen, its officers, directors, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Laneigen reserves the right to update or modify these Terms at any time, in our sole discretion. When we make changes, we will post the revised Terms on the Site with an updated "last revised" date. Your continued use of the Site after the changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of updates.

Laneigen may terminate your access to the Site or these Terms at any time, without prior notice, if you violate these Terms or engage in conduct that we believe is harmful to the Site, our business, or other Users. Upon termination, your right to use the Site will immediately cease, and you must discontinue all use of Site content and services.

11.1 These Terms shall be governed by and construed in accordance with the laws of, without regard to its conflict of laws principles.

11.2 Any dispute, claim, or controversy arising out of or related to these Terms, the Site, or your purchases shall first be resolved through good-faith negotiation with Laneigen’s customer service team (contact via [email protected]). If negotiation fails, the dispute shall be submitted to binding arbitration in accordance with the rules of, rather than through litigation.

11.3 You waive any right to participate in a class action lawsuit or class-wide arbitration related to disputes with Laneigen.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

If you have questions, concerns, or requests related to these Terms of Use, please contact our customer service team at [email protected]. We will respond to your inquiry within 1-2 business days and work to address your concerns promptly.

Thank you for using Laneigen’s Site. We appreciate your trust in our care and makeup products, and we are committed to providing a safe, reliable, and enjoyable user experience.